Repairs

Equipment Return Policy

 

 

Please adhere strictly to the following instructions. Failure to do so may result in significant
import costs being levied unnecessarily; these would have to be covered by you.

 

1. Repair and Modification Number (Before Sending)
Before returning equipment to DCVG Ltd. for repair, an e-mail should be sent to
[email protected] notifying us of the proposed repair and requesting a DCVG Reference
Number. Once this number has been received it should be clearly marked on both the
shipping documents and the external packaging of the equipment. A full and detailed
failure report or request for repair, recalibration or upgrade/modification should be sent
with the equipment or e-mailed to [email protected].

 

2.  Commodity Codes

Commodity HS Codes to use: DCVG and CIPs/Quantum Equipment: 9030390000

 

3. All equipment should be shipped to the following address:
FAO: Repair Dept / Dr. Sarah Leeds
DCVG Ltd
Greenbank House,
Swan Lane,
Hindley Green,
Wigan WN2 4AR
UK

 

4. Packaging
All equipment should be properly packaged, preferably in sturdy packing material due to
the fragile nature of the equipment, particularly the DCVG meter which has glass
components. Any loss or damage arising from improperly packaged goods will be
chargeable.

 

 

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